Reviews - Brit Hotel Strasbourg

Indice de
Satisfaction client

91 %

the 17/04/2024
Family - 40-49 years - Date of stay : 14/04/2024

Poor. Except for Sabrina at the front desk who was very polite and gave us information about catching the tram, I wouldn't be staying at this hotel chain again.

Hotelier's response :

Hello André,
We're sorry to hear that your experience didn't live up to your expectations. Your feedback is invaluable to us as it helps us to identify areas where we need to improve.
Firstly, we regret the problems with the wifi and air conditioning. We strive to provide a reliable and efficient service and are sorry that you had to resolve these issues yourself. We will be investigating these incidents to ensure that they do not recur in the future.
Regarding the lack of a fridge in the room and the clear glass shower door, we take note of your comments. We understand the importance of guest privacy and comfort and will take your comments into consideration when planning future improvements.
Thank you for sharing your experience with us, and we look forward to welcoming you back under more satisfactory circumstances.
Best regards,
The reception

60 %

the 16/04/2024
couple - 70-79 years - Date of stay : 15/04/2024

Good value for money

Hotelier's response :

Hello,
Thank you for your feedback!
We're glad to hear you found our hotel to be good value for money. If there's anything specific you enjoyed or any areas you think we could improve upon, feel free to let us know.
We're always looking for ways to enhance our guests' experiences.
Best regards,
The reception

100 %

the 29/03/2024
couple - 40-49 years - Date of stay : 28/03/2024

Agréable. Placement zenith top

Hotelier's response :

Cher client,
Nous sommes ravis d'apprendre que vous avez trouvé votre séjour agréable et que notre emplacement près du Zénith était parfait pour vous ! Votre satisfaction est notre priorité, et nous sommes heureux que notre situation ait contribué à rendre votre expérience mémorable. Si vous avez l'intention de revenir dans la région, n'hésitez pas à nous contacter. Nous serions ravis de vous accueillir à nouveau et de vous offrir un séjour tout aussi plaisant. Merci encore pour votre retour positif !
Cordialement,
La réception

80 %

the 28/03/2024
Family - 50-59 years - Date of stay : 24/03/2024

Would definitely go back again ..
Too bad it was only a one night trip

Hotelier's response :

Hello,
Thank you for sharing your feedback with us. We're delighted to hear that you had an enjoyable stay and that you found our staff helpful and accommodating.
We're glad you found your room to be clean and spacious, and we appreciate your suggestion regarding adding more toiletries to the bathroom.
Your comments about the adjacent tramway station being a big plus and the accessibility of our hotel are also noted.
Regarding the Wi-Fi, we apologize for any inconvenience you experienced with the firewall restrictions. We will investigate this issue to ensure that our guests have unrestricted access to the internet during their stay.
Best regards,
The reception

100 %

From Maria, the 24/03/2024
Friends - 40-49 years - Date of stay : 23/03/2024

It was what we needed for our trip: calm, easy access and price was good.

Hotelier's response :

Hello dear Maria,
Thank you for choosing our hotel for your trip and for sharing your feedback with us.
We're delighted to hear that our hotel provided exactly what you needed for your trip – a calm environment, easy access, and good value for the price. Ensuring our guests have a comfortable and hassle-free stay is our top priority, and we're pleased to know that we met your expectations in these aspects.
If you have any additional feedback or specific preferences for your next stay, please feel free to reach out to us directly. We're here to assist you and ensure your future visits are just as enjoyable.
Once again, thank you for choosing our hotel.
We look forward to welcoming you back in the future.
Kinds regards,
The reception

80 %

From POITEVIN, the 16/03/2024
Business - 50-59 years - Date of stay : 15/03/2024

Hotel agreable et moderne

Hotelier's response :

Bonjour,
Nous vous remercions infiniment d'avoir choisi notre hôtel et d'avoir partagé votre expérience avec nous.
Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel agréable et moderne.
Votre satisfaction est notre priorité absolue, et nous sommes enchantés que notre établissement ait répondu à vos attentes.
Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.
Cordialement,
La réception

100 %

the 12/03/2024
Alone - 30-39 years - Date of stay : 11/03/2024

Very nice and clean hotel, great location (visited the Zenith).

Hotelier's response :

Dear Guest,
Thank you for your kind words about your recent stay in our hotel.
We are delighted to hear that you found our hotel very pleasant and clean, and that you appreciated its ideal location, particularly for visiting the Zenith.
If your travels take you back to our region, we would be delighted to welcome you back. If you have any special requests or if we can be of any assistance in the future, please do not hesitate to contact us.
Thank you once again for choosing our hotel.
Yours faithfully
The Reception

100 %

the 04/03/2024
Family - Date of stay : 02/03/2024

Great hotel when you are going to an event at the Zenith. Its walking distance.
Also to go into the city you have a tram right outside the hotel that brings you directly to the citycentre.
We would stay there again

Hotelier's response :

Dear customer,

Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us and that our location was convenient for you to attend an event at the Zenith. It's great to hear that you found the proximity of the streetcar right in front of the hotel very convenient for getting to the city center. We look forward to welcoming you back in the future! If there's anything else you need, please don't hesitate to let us know.

Best regards,
Reception

80 %

the 18/02/2024
Business - 50-59 years - Date of stay : 16/02/2024

Satisfied, but for 4 stars hotel I expected a little more, maybe a larger selection of warm dishes for breakfast.

Hotelier's response :

Hello,
Thank you for sharing your thoughts with us!
Your feedback on our breakfast selection is valuable to us and will be taken into account as we strive to continually improve our services.
We strive to meet and exceed our guests' expectations and look forward to impressing you with an even better experience on your next visit.
Thank you for sharing your thoughts with us!
Yours sincerely
The Reception

80 %

the 04/02/2024
couple - 60-69 years - Date of stay : 03/02/2024

Good location for those who wants to go to Zenith de Strasbourg.

Hotelier's response :

Hello,
Thank you for sharing your feedback!
We're glad to hear that you found our location convenient for attending events at the Zenith de Strasbourg. If you have any other comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back again soon!
Kinds regards,
The reception

100 %

From Lay and S., the 06/01/2024
Friends - 40-49 years - Date of stay : 12/12/2023

Stressful and disappointing. We paid for 3 rooms in advance but when we arrived late at night, very tired and sleepy, we were informed that 1 room was not available! Transferred 2 of us to a 2 star hotel. We were told that manager paid for that hotel for 300 euros while it says in booking.com it was only 112; it was a very basic hotel, it was only 2 star. She said it’s because we insisted on having twin bed that’s why she sent us to that hotel. We never told them that; and we were informed it would also be 4 star hotel that’s why we agreed to be transferred at the middle of the night. We carried our heavy luggages to 2nd floor as there was no lift; there was no hairdryer, lights in bathroom not functioning well. Gave us free breakfast but not enough to compensate for the stress. We complained about the accommodation next day, manager was not there, met her the following day but she said she could not give us anything more because we already agreed on the free breakfast. Had we been informed that the other hotel was only 2 star, we would not agree for free breakfast as compensation, few minutes before we transferred we still confirmed if it was also 4 star and reception called manager and he confirmed that it was a 4 star hotel. Strasbourg definitely became stress-bourg. Will never come back to this hotel and will never recommend to others. If your room is given to other clients and they offer to transfer you to another hotel, google first what kind of hotel they’re going to send you to. Too frustrating and could ruin a long planned holiday.

Hotelier's response :

Bonjour,
Nous sommes navré que votre séjour n'a pas été conforme a vos attentes. Suite à de nombreuses réservation entrantes dans notre système, qui a conduit a un bug informatique, il est vrai que nous n'avions que 2 chambres réservées sur 3 lors de votre arrivée.
Nous avons donc tout mis en œuvre pour trouver un logement sachant qu'un samedi soir lors du marché de Noël c'est extrêmement difficile. Nous avons également pris en charge le transport en taxi ( aller/retour ) et offert les petits déjeuners.
Je tiens a souligner que notre équipe déployé des moyens considérables pour éviter tout stress et que vous puissiez profiter de votre séjour à Strasbourg.
En vous souhaitant une excellente journée.
Bien à vous,
Sébastien

60 %

From Mariah Di F., the 25/12/2023
couple - 30-39 years - Date of stay : 24/12/2023

Hotel is clean, staff is very friendly, nice and helpful.

Hotelier's response :

Dear Guest
We sincerely thank you for taking the time to share your experience following your stay with us. We are delighted to hear that you found our staff friendly and helpful.

However, we are sorry to hear that the bed size did not meet your expectations. We understand how essential a comfortable bed is for a pleasant stay. We apologize for any inconvenience this may have caused.

It is worth noting that our establishment exclusively offers king size and queen size beds to ensure the comfort of our guests. However, we take your feedback into account and will evaluate the possibility of offering other bedding options in the future.

Thank you for informing us of your preference, and we hope that despite this inconvenience, you still enjoyed other aspects of your stay. We would be delighted to welcome you back and do our utmost to provide you with an even better experience.

Thank you again for your valuable feedback.
We look forward to seeing you again at the LODGE HOTEL.

Best regards,
Reception

80 %

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